Helpdesk Analyst

  • Toronto
  • Permanent
  • Mon Mar 5 18:38:20 2018
  • BBBH5680

Position: Help Desk Analyst
Type: Permanent
Start Date: March 19th 2018
Salary: $40 000/year
Schedule: Monday through Friday – 9:00 AM to 5 PM

discretionary bonus of up to 5%

flexible benefits where employee can choose health and dental packages that suites their needs

3 weeks vacation plus 1 personal day

Primary Responsibilities:

  • Day to day computer and equipment desktop support
  • Support IT Help Desk (e-mail and telephone support)
  • Provide second level support with third party vendor
  • Assist with server and personal computers upgrades
  • Installation and configuration of MS Exchange
  • Assist with limited infrastructure support
  • Assist with telephone (VOIP) installation and/or configuration
  • Maintains documentation of activities completed
  • Assists with inventory records
  • Project responsibilities for desktop related upgrades and implementations
  • Project documentation and tracking

Key skills/desired experience:

  • Windows operating system installation and support
  • Microsoft Office Support
  • Working with both hands-on and remote based staff
  • Ability to install/build desktop hardware using image and non-image solutions
  • Strong ability to work independently
  • Able to handle large scale software support projects for various departments.
  • Comfortable juggling multiple concurrent issues
  • Strong writing and documentation skills
  • Exceptional verbal communications


  • Excellent interpersonal skills and the ability to adapt to a wide range of user skills;
  • Ability to manage multiple high priority initiatives in a fast paced highly technical environment;
  • Must have knowledge of information systems hardware, software, connectivity, and database management;
  • Must be able to work flexible hours as needed;
  • Strong analytical and organizational skills;
  • Solid business orientation: ability to see solutions in the simplest most cost effective manner;
  • Bilingualism is required (English and French), both written and spoken

Goals, Success Factors:

  • Completion of assigned tasks in a timely manner
  • Ability to manage competing priorities
  • User support satisfaction rating to standard
  • Support head office and remote users