Field Service Technician

  • Vancouver
  • Contract
  • Mon Mar 12 18:24:50 2018
  • BBBH5690

IT Field Services Technician (POS & PC's)

Start Date: April 2018
Location: Vancouver, BC
Days/Hours: Flexible shifts
Hours/Week: 15 to 20 (even more)
PeopleToGo/DispatchUs need a Field Service Technician to join our growing team to provide excellent service to our customers’ client’s


Perform hardware break-fix services on PCs, laptops, network printers, and servers, etc.
Perform IMAC (installs, moves, add, changes) services: hardware roll-outs, refreshes, and other hardware deployment related activities on PCs, laptops, printers, POS devices, etc.
Handle software installation/support/upgrades.
Perform deskside support services installing and troubleshooting hardware, software, and network related issues.
Perform basic LAN and internetworking related activities.
Respond/update/close calls from National Dispatch/Call Management Center.
Perform warranty service calls both commercial and residential clients. DispatchUs will get you certified at no charge.
Perform other types of service calls from our Dispatch/Call Center as required
Lead projects and train resources with the assistance of the Project Management Office. Work closely with the Operations team to maximize utility and complete calls or projects as required.
Certify/upgrade skillset as required when new customers or technology is introduced.
Knowledge, Skills, and/or Abilities Required:

Have 2- 5 years of IMAC experience doing hardware roll-outs, refreshes, and other deployment related activities.
A+ Certification
Have 2-5 years of deskside support experience.
Have 2-5 years of break-fix experience.
Have 2 - 5 years of printer experience
Have strong internetworking and troubleshooting skills.
May have other vendor certifications from OEMs (Dell, Toshiba, Lenovo, HP).
Must be a self-starter and have the ability to manage multiple tasks.
Must have a valid driver’s license and access to a reliable vehicle at all times.
Must have a smart phone.
Must be able to pass a criminal background check
Strong PC repair experience.
Must have your own IT took kit and laptop.
Must have exceptional customer service skills.
Must have good communication skills.
Ability to work independently or as part of a team.
Ability to complete tasks effectively with minimal supervision.
Must be available to work flexible work schedules.
Must have a minimum of an IT diploma from a recognized school.