Jr. Service Desk Support Technician

  • Toronto
  • Permanent
  • Fri Jan 4 22:06:05 2019
  • BBBH12327

Position Description

  • Responsible for end user support, both locally and remotely, for a wide range of complex software, hardware, network and infrastructure technology. Act as the central point of contact within the IT department providing assistance to end-users.
  • Provide level 1, 2 and 3 support via phone, remote or desk-side as needed.
  • Record requests and incidents and track issues through to completion.
  • Configuration and support of the company desktop/laptop systems. Image, deploy and support desktop hardware and software.
  • Configure and support user accounts and access permissions in various systems including Microsoft Active Directory.
  • Participate and have responsibility for various Information Technology projects in support of the company requirements.
  • Research and recommend innovative systems and process improvements to further improve the performance, availability and capabilities as it relates to IT and/or company needs.
  • Develop and maintain documentation in support of systems and procedures
  • Provide end user training for IT solutions and services when required. Provide one-on-one or group training via in-person or conference room settings.
  • Contribute to and maintain company standards.
  • Assist in developing standard processes, procedures and metrics to support the information technology services and solutions for the company.


  • Bachelor’s Degree in Computer Science (or related) is preferred. Relevant work Experience considered.
  • 1-4 years of experience in a Help Desk environment installing, upgrading, maintaining, and troubleshooting hardware, software and IT related solutions.
  • Windows 10 & Microsoft Office 2013+ experience are required.
  • Certifications including A+, MCP or MCSE are a plus.
  • Experience with voice/data networks, virtualization and backup solutions are a plus.
  • Excellent customer service, interpersonal, verbal and written communications skills and demonstrated ability to communicate at all levels within and outside the company.
  • An enthusiastic, positive, “can-do” attitude.
  • Strong problem solving skills, detail-oriented mindset and the ability to multitask and demonstrate strong organization skills.
  • Ability to work independently or in a team setting.
  • Ability to lift up to 50 lbs.